Frequently Asked Questions

Q: How can I get my Medical Record?

A: You may access your basic medical record through the St. Mary's General Patient Portal, which will provide you information such as lab results, prescribed medications, and discharge instructions. If you require a copy of your complete medical record, please contact the Medical Records Department at 973-365-4571.

Q: How can I get a copy of my birth certificate?

A: The Hospital is able to provide birth certificates for newborns birthed at St. Mary's General within five (5) days of birth. After five days, all requests for birth certificates must be directed to:

CIty of Passaic Office of Vital Statistics, at 973-365-5602, located at Passaic City Hall, 330 Passaic Street, Passaic, NJ 07055

Q: I have questions about my bill, who can I speak to?

A: Please visit Financial Forms. If you have further questions, please contact Patient Accounts at 973-983-1610

Q: What do I do if I have no health insurance or if I am under-insured?

A: Please visit Financial Assistance.

Q: Can I pay for services out-of-pocket?

A: Please visit Pricing Resources.

Q: I have been contacted via email by someone offering me employment at St. Mary's General Hospital, is this true?

A: All offers for employment at Prime Healthcare and St. Mary's General Hospital are made directly in person; we do not request for personal information, such as social security number or home address over email.