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Frequently Asked Questions

Q: How can I get a COVID-19 Vaccination?

A: For all information relating to the COVID-19 Vaccination at St. Mary's General, and through Passaic County, and State of New Jersey, please visit our Vaccine Information Page.

Q: How can I get my Medical Record?

A: You may access your basic medical record through the St. Mary's General Patient Portal, which will provide you information such as lab results, prescribed medications, and discharge instructions. If you require a copy of your complete medical record, please contact the Medical Records Department at 973-365-4571, or visit Release of Patient Information.

Q: How can I get a copy of my birth certificate?

A: The Hospital is able to provide birth certificates for newborns birthed at St. Mary's General within five (5) days of birth. After five days, all requests for birth certificates must be directed to:

City of Passaic Office of Vital Statistics, at 973-365-5602, located at Passaic City Hall, 330 Passaic Street, Passaic, NJ 07055.

Q: How may I obtain copy of family members' death certificate?

A: The Hospital does not provide death certificates. Death certificates may be provided by the funeral home that is facilitating services for the deceased. After the services are complete, all requests for death certificates must be directed to:

City of Passaic Office of Vital Statistics, at 973-365-5602, located at Passaic City Hall, 330 Passaic Street, Passaic, NJ 07055

Q: I have questions about my bill, who can I speak to?

A: Please visit Financial Forms. If you have further questions, please contact Patient Accounts at 973-983-1610.

Q: Do you accept my health insurance provider?

A: Please see our most up-to-date list of Accepted Health Plans.

Q: What do I do if I have no health insurance or if I am under-insured?

A: Please visit Financial Assistance.

Q: Can I pay for services out-of-pocket?

A: Please visit Pricing Resources.

Q: I have been contacted via email by someone offering me employment at St. Mary's General Hospital, is this true?

A: All offers for employment at Prime Healthcare and St. Mary's General Hospital are made directly in person; we do not request for personal information, such as social security number or home address over email.